COVID-19

Current Limitations to our Facilities & Services


Updated: Tuesday 22nd September 2020


We know that you are looking forward to your stay almost as much as we are, and whilst we would love to keep things as normal as possible, we have had to make some necessary changes to our services and the way we operate. Over the past few months, we have developed a wide range of measures that will ensure the safety and enjoyment of our guests as much as possible. We are very lucky that our hotel has very spacious public areas and grounds so we will be able to manage social distancing well. Extended details can be found by visiting our COVID-19 Policy page.
 
The Europe Hotel & Resort is renowned for our extensive array of guest activities and facilities, and it is natural that many of you would like to know which services will be unavailable or available with restrictions during your stay. Below is an update on our restricted services for stays from July 8th 2020.

As it is an ever evolving climate, we will be updating the below regularly and will endeavour to operate all of our usual facilities and activities when it is absolutely safe to do so.  We appreciate your patience and understanding as together we navigate this new chapter in hospitality.
 
  • In accordance with current government guidelines, guests are respectfully informed that the Restaurants & Bars within the hotel must be vacated by 11.30pm 

  • Government guidelines recommend the wearing of face coverings when arriving to and leaving your bedroom / restaurant table / spa.
  • In the Active Level of ESPA at The Europe the following amenities will not be available until further notice: Sauna, Steam Room, Salt Water Pool and Ice Fountain.

  • The main indoor & outdoor pools will be open. There will be no loungers or poolside seating. Booking time slots for the pool is not required. 
  • The Gym will be open.

  • The available areas of the Active Level are open for all guests from 7am - 6pm and for adults only (16yrs +) from 6pm - 9pm daily
  • Treatments are available however some restrictions will apply. Please contact ESPA at The Europe on espa@theeurope.com to discuss any changes to our usual service.

  • Seating in public areas, restaurants, bars and lounges will be configured to adhere to the WHO's social distancing guidelines.
  • Our Breakfast Buffet has been replaced by table service, or can be served to your guestroom by filling out to the room service card the night before.

  • Reservations for breakfast can be made via the link which can be found in the pre-arrival email which you will receive 10 days in advance of your stay. 
  • We may implement maximum capacities for certain times and areas to allow for a safe experience in our food and beverage outlets, in line with government guidelines. 
 
We understand that you may have queries and our team can be contacted on 064 66 71300 or email reservations@theeurope.com and we will be happy to help. 
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