Our Commitment to Health, Safety and Security
For almost 60 years, Killarney Hotels has placed an unwavering focus on the health and wellbeing of our most valued guests and colleagues in each of our properties. Rest assured that this focus is especially important during the current Coronavirus Crisis. We are continuously monitoring and following the changes in recommendations and guidelines from the government, local authorities and from the World Health Organisation (WHO), to continue working towards providing the best service possible, while safeguarding the welfare of our guests and colleagues as we await our reopening from July 20th 2020 (based on currently Government Roadmap).
The hotel is following government guidelines and will remain closed until July 20th 2020 unless otherwise advised. During this time we are proactively planning for our reopening, and the implementation of a framework to protect our team and guests, not limited to but including following areas:
Stays and Cancellations
Although it has been incredibly disappointing not to be able to welcome so many of our wonderful guests whilst to current restrictions are in place, preventing the spread of COVID-19 and keeping safe and healthy is the primary goal for each and every one of us.
Leisure Guests Unfortunately, we will need to cancel all reservations up to and including July 19th 2020. For any queries, or if you wish to reschedule for another time, please feel free to contact the Reservations Team will be happy to assist. During this temporary closure, our email and phone lines are being monitored Monday – Friday from 9am – 5pm by our colleagues working from home. We appreciate your patience while we work through these extraordinary times.
Contact our Reservations Team on email@example.com or +353 64 667 1300
Guests who have made a reservation via online travel agents, online booking platform or with third-party travel professionals, must please contact their booking provider directly for any adjustments.
We look forward to reopening on July 20th 2020, and welcoming friends old and new. Reservations for after this time can be made on our website, by email or telephone. Our cancellation policy allows for free cancellation up to 48 hours prior to arrival offering flexibility in these uncertain times.
Gift vouchers are also available for purchase, which may be redeemed against future stays or services within the hotel. To purchase a Gift Voucher or for additional details please click here.
Group Reservations For all group bookings, including for meetings and events, our Sales & Marketing Team are working to provide the maximum flexibility possible, in assessing case by case the need to cancel or postpone events. Our Sales & Marketing Team may be contacted on firstname.lastname@example.org
Thank you for your continued support and diligence in ensuring we move into a brighter future as soon as possible. Our thoughts and gratitude are with the brave people on the frontline, striving to make Ireland a safer place. From our team to yours, thank you.
We look forward to welcoming you when the time is right. The epic mountains, serene lakes and Kingdom of Kerry awaits, as do we.